RETURN & EXCHANGE
As a sustainable business- creating plant dyed pieces dedicated to one customer at a time; returns and exchanges are slightly more fiddly than other online businesses trading chemically-dyed items. For this reason we set up our own unique Returns & Exchange policy which we kindly ask you to read through and get in touch if you need any help.
As of now, all sales are final, no returns accepted. Exchanges may be given in exceptional circumstances, for example due to product fault or other exceptional circumstances listed below.
All orders placed online receive a unique dye bath which results in a unique colour shade. We are prepared to dye extra 10% of the original order volume to prevent shortage due to cut off waste during production. This means reproducing the same shade is not possible therefore the item with exchange request cannot be replaced. However if you wish to exchange due to size related issues, we'll first assess whether adequate amount of left over material is available from the buyer's unique dye batch, and then we may be able to proceed with the exchange. For this reason we kindly ask you to measure yourself accurately and make sure you order the right items.
Additionally, we cannot accept returns or exchanges on briefs due to hygiene reasons.
Accepted returns must be:
free of stains and odour, in their original packaging, with all enclosed documentation.
All orders are sent in biodegradable mailing envelop, which can be re-used for returns.
Please note, returns cannot be accepted on made-to-measure or custom orders, as both are specifically created with the measures of each client. You must be certain of sizing and details before placing your order.
You must pay for the freight of the returned goods and this must also be arranged by yourself. The goods are your responsibility until they reach our studio. Please ensure you pack the return safely to prevent any damage to the products or boxes.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.
Please enclose a return form with the returned products. You can download the return form here. Our return address is:
ECO TAGS UK LIMITED
30 Tait Way
Fat 8, Maybury Close 2
Before you return the goods, please get in touch with us to be instructed about the appropriate return address.
It can take up to 7 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.
For further question, please email us at firstname.lastname@example.org.