Return Policy

We are here to help you resolve any issues relating to your recent order with us. Before you start your return - contact us for any support. 

Returns & Exchange

We do accept returns on certain unworn, unopened*, non-sale items within 14 days of delivery for store credit. Unfortunately, for lingerie items, we do not provide refund per intimates standards.

Accepted return conditions:

• Items must be unworn.
• Returns must be requested within 14 days of delivery.
  
• Return package must include original tags, cards and packaging materials.
  
• Record the tracking number of your return package if arranged with the pre-paid UPS Label or with your own preferred courier

We do no accept return for:

• Damaged or worn items.
• Sale items.
• Custom fit or customised items.
• Incorrect size selected or given at the checkout.
• Change of mind.
• Returns caused by unpaid customs/import charges.

Faulty Goods

If- under any circumstances, the goods sent to you are faulty or you notice damage made on our behalf, we shall be held fully accountable for resolving any issues in relation to your return. In case of faulty item/items received, please get in touch with us first. We will guide you on how to return your package to us; you- as the buyer are responsible for the return cost from your country; we as the recipient are responsible for covering the shipment back to you including the exchanged goods. Please note, in such rare event, we do compensate our customers for the inconvenience and we shall include a complimentary gift item to complete the look our your existing order with your return.

Repairs

As a sustainable business, we encourage our customers to reach out if there is any repair to be requested on a damaged item due to wear. This service is free of charge, you as the owner are only responsible for the return and shipment.

We offer repair for: 

• broken hardware/components;
• broken stitches;
• lost suspender tab replacement.

Exchange Procedure

• The return shipping label fee is part of the return process, and it falls within the customer's responsibility to cover this expense.
• Once we receive your return, please allow us 7-10 days to inspect and process your exchange (as we are a made-to-order business, the given time frame may be longer).
• We will send you a store credit calculated as the total value of the returned goods minus the return shipping fee. In cases where a discount was applied to the original order, your store credit will reflect the amount paid after the discount, minus the return label shipping fee.

Customs/Duties

We do not accept returns for items refused due to unpaid customs or brokerage fees. The recipient is fully responsible for any customs or import fees, and if these fees are not paid, the shipment will not be eligible for return.

For UPS returns, additional charges apply, and any return requires prior approval, which will not be granted in cases involving unpaid fees. Unauthorized returns may result in legal action.

By placing an order, you agree to take full responsibility for any customs or import fees.

Shipment Methods

You can send the package on your terms, using your local courier company. It is mandatory for buyers to select tracked & insured service as we cannot be held accountable for goods lost in transit.

Kindly email us here for the return address.

All sales are final 14 days after delivery.