Return Policy

As all of our lingerie is made to order, all sales are final. We do not offer refunds.

At our sole discretion and with prior written approval, we may accept the return of certain eligible items in exchange for store credit only.

STORE CREDIT ELIGIBILITY

Eligible items may be considered for store credit only if they:

  • are unworn and unused;
  • are returned within 14 days of delivery;
  • include all original tags, cards, and packaging;
  • are approved by us before being returned.

Unauthorized returns may be refused.

NON-RETURNABLE ITEMS

The following items are not eligible for return, refund, or store credit:

  • all custom-fit or bespoke items;
  • underwear and intimate garments;
  • items showing signs of wear, damage, alteration or washing;
  • sale or clearance items;
  • orders refused due to unpaid customs, import duties or brokerage fees;
  • returns sent without prior approval.

Only selected accessories may be approved for return for store credit.

CUSTOMS & IMPORT DUTIES

The recipient is solely responsible for all customs duties, import taxes, brokerage fees and any other charges imposed by the destination country.

Orders returned due to unpaid customs or import charges are not eligible for refund or store credit.

If a shipment is returned to us because customs charges were not paid, any reshipment costs will be the responsibility of the customer.

FAULTY ITEMS

If you receive a faulty item due to a manufacturing defect, please contact us immediately. We will work with you to resolve the issue in accordance with your statutory consumer rights.

REPAIRS

As part of our commitment to sustainability, we offer complimentary repairs for manufacturing-related issues such as:

  • broken hardware;
  • broken stitching;
  • replacement suspender tabs.

Customers are responsible for shipping costs to us; we will cover the cost of shipping the repaired item back.

EXCHANGE PROCEDURE

  • The return shipping label fee is part of the return process, and it falls within the customer's responsibility to cover this expense.
  • Once we receive your return, please allow us 7–10 days to inspect and process your exchange (as we are a made-to-order business, the given time frame may be longer).
  • We will send you a store credit calculated as the total value of the returned goods. In cases where a discount was applied to the original order, your store credit will reflect the amount paid after the discount.

SHIPMENT METHODS

You can send the package on your terms, using your local courier company. It is mandatory for buyers to select tracked & insured service as we cannot be held accountable for goods lost in transit.

Kindly email us here for the return address.

EXTENUATING CIRCUMSTANCES

We understand that sometimes unexpected situations can arise, and we are committed to providing the best possible experience for our customers. If you encounter any extenuating circumstances, we’re more than happy to work with you to find a solution that suits your needs.

All sales are final 14 days after delivery.