Shipping & Wrapping

Complimentary Wrapping for all orders above £350 GBP.

*Kindly note: Delivery times are estimates from when the parcel is dispatched and only accounts for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control (we dye all fabrics in our studio and we may experience unexpected dye results which would cause delay during production. In this rare event we notify you promptly).

COVID-19

Despite the current situation around the world, we are still dispatching your orders to you. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime, orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or the uncontrollable timeframes by RoyalMail.

Packaging

We ship your order in compostable mailing envelope using Track & Sign Express Service from our UK studio.

Track your Parcel

Please go to https://www.royalmail.com/track-your-item to track your parcel.

Taxes & Duties

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order. 
The following links are to assist with estimating some countries T+D's.

NZ | https://www.customs.govt.nz/personal/online-shopping/

Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

US | https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info

Incorrect Information

Once your order has been dispatched, we are unable to make any changes to your shipping address. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at hello@qrucifix.com and we will attempt to correct the mistake.