Seraphine Sakae

We are assembling all your pieces on a made-to-order basis. Our production runs between Mon-Thu with scheduled pickups every Friday morning. If you need your order urgently, please let us know, and we'll do our best to prioritise it.

As a sustainable business, our packaging must align with our ethics - sustainably conscious without compromising on style. As of current stage, we are offering two eco-packaging options.

Standard Packaging

This packaging is free of charge.

• Items are placed in natural cardboard slim-fit box;
• wrapped in white acid-free tissue paper;
• sealed with our premium cotton textured stickers.

Luxury Packaging

• Items are placed in a white, gold logo embellished, buckram textured luxury cardboard box;
• wrapped in white acid-free tissue paper;
• sealed with our premium cotton textured stickers.

*All orders are sent in biodegradable mailing envelopes.

A Special Touch 

Every order comes with an extra pair of clear suspender tabs - in case the ones you own discolour or go missing.

We want you to have a memorable experience - a touch of attention when you open up your order, whether treating yourself or someone you love. If you have any questions or requests regarding your packaging, please feel free to reach out to us. 

Shipments

Please visit this link here or our Help Center in the footer section.

We ship Worldwide using Domestic Tracked and UPS Tracked services following your selection at the checkout page. We don't overcharge your shipment - what you pay is what we pay. For shipping fees & delivery times, please see our Shipping Policy.

We allow custom fit requests to accomodate for uniquely engineered bodies and measurements; or if you are just unsure about your size selection. Simply leave a note in the line section below the size selection chart or email us your measurements and we will make sure your pieces will fit like a pair of gloves.

If you selected 'Custom' as your size, we will need the following measurements in cm or inches: 

Bras: Bust and Underbust
Briefs: Hips and Waist
Bodies: Bust, Underbust, Hips and Waist
Leg pieces: Thighs
Chokers: Neck
Gloves: Upper-arm width and full arm length

For guidance on how to measure, please see our Size Guide.
Our ethical production manages all steps of the garment construction in-house. This means minor tweaks are easily executed and are free of charge. We do not allow design modifications as of current stage. 
Please note, 'Custom' orders cannot be returned for an exchange as these pieces were specifically tailored to your unique body measurement. See our T&C's for more.